Shipping & Returns

Shipping & Returns


DELIVERY


1. We will deliver your order as soon as possible but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information. 


2. The tracking No. of your package will be sent to you after your order is dispatched. You may use the tracking number to check the status of your order online. 


3. Usually we will process your order once you finish your payment. But sometimes, we have to verify your order before we process it by sending you an email or calling you. Your cooperation will be much appreciated. 


4.Please provide us a detailed and correct delivery address so that we can deliver your order successfully. The customer will bear full responsibility of the lost if the parcel was lost on the way because of a wrong delivery address. 


5.We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days. 


SHIPPING 


It will be free shipping if you purchased items which are over $100,otherwise you will add $10 as shipping fee. 


RETURN AND EXCHANGE POLICY 


We pride ourselves on good customer services and particularly our easy returns policy. We are pleased to say that we offer a quick and reliable exchange and refund policy. So rest assured when placing your order, if the size isn’t right or the item isn’t suitable you are more than welcome to send it back to us. 


You have 30 days from the date of dispatch to return your goods. In some cases such as Christmas this may even be extended to allow for buying gifts in advance; if this is the case it will be highlighted on the homepage of the website. 


Simply complete the returns form on the back of your invoice and place this and the goods into a post bag (you are more than welcome to re-use the one we sent you). 


Make sure to attach the returns sticker (located on the front of your invoice) to the front of the post bag and tick the applicable box. Then apply the return postage to the front of the post bag. Simply put this in the post and we will take care of the rest! 


Don’t worry if you no longer have your invoice, you can still return your item. This can be found on the emails we sent you or in your online account. Then, on your note tell us what you would like us to do either a refund or exchange. If you would like an exchange tell us what you would like. 


From receipt of your parcel we aim to process your returns as quickly as possible and usually within 48 hours. At busy periods of the year please allow up to 7 working days for your return to be processed.

Back